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FAQs

Shopping Information

How Long Will It Take To Get My Package?

It’s never a vibe when items ship slow, we try our best to ship items as fast as we can. Please allow a turnaround of 7 business days for your order to ship out. We are a small but mighty team! Note that tracking numbers will be sent out within 2 business days after the product has been shipped.

Payment Information

What currency are the prices do I see in the site?

All prices are in USD.

Orders & Returns

I am not in love with my order, can it be returned? What if there is an issue?

Please visit our Returns & Exchange page for further details!

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please follow the instructions on our Returns & Exchange page to initiate a return.

I have entered an incorrect address what do I do now?

If you have misspelled or autofilled in an incorrect address, simply email us at hello@pothosbeauty.com.

I have a question that wasn't answered, can you please help?

Absolutely!

Please send us an email to hello@pothosbeauty.com and we will be happy to assist you in any way we can.

We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the question clearly.

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